These Terms and Conditions govern your use of our site and any purchases that you make from it. Please read them carefully as they affect your rights and liabilities under the law. By using and registering on the site, you agree to these Terms and Conditions and our Returns and Refunds policy.
Your order (with the exception of goods being made specially to order) can be cancelled or changed without any charges at any time prior to collection or dispatch.
Card Payments We are Chip and Pin Enabled, so cannot accept "third party" remote payments where goods are collected without the card holder present. Similarly, for security reasons, goods must be posted to the card holders address. We do not accept Credit card payments for vehicle purchases.
Cheques. We do not accept cheques unless pre agreed. Any goods purchased by cheque will not be released for 7 working days to allow the cheque to clear.
PayPal: We accept PayPal payment but may charge an administration fee for cancelled orders.
Orders purchased online from MSC can be returned for a full refund provided the following: 1. You tell us you are returning the item within 14 days of you receiving it and 2. We receive the item back within 14 days of you telling us you want to return it. After this period orders may be returned subject to a minimum restocking charge of 25%. All items returned must be in original packaging and in a sellable condition. You are responsible for return postage costs. We do not accept returned electrical components unless they are returned unopened in original packing and we do not permit returns on special order or bespoke items.
If a returned item is lost, damaged or been used in a way that de-values it then MSC reserve the right to reduce the amount that is refunded to you. Please ensure the item is packaged securely before sending and obtain proof of postage.
If the goods are being returned because they are faulty, incorrect parts or because of unsuitable substitution by us, in this case we will meet the cost of the return but we insist that you allow us to nominate the carrier and postal method. MSC will not be liable for any unauthorised high cost method of return. A full refund of the postage cost will be made to you once the goods have been received and their condition verified.
Refunds will be processed within 14 working days the the item being returned.
Parts are supplied on the basis the buyer has the knowledge to fit them and operate the vehicle accordingly, or is having the parts fitted by others with that knowledge. Help and advice may be offered when requested. This assistance is not definitive. You must satisfy yourself as to your own competence and experience.
MSC Workshop labour rate is charged at £44.50/hour plus VAT and the minimum labour charge is 30min.
Repairs We always have your best interests foremost when we are repairing your vehicle, but we cannot always complete repairs as we expect; parts may not be available; we may incur extra problems, simply run out of time; the repair may run "over budget". We will endeavour to contact you. But, if we can't, we may have to abandon the repair until we can speak to you. We always charge you for our time spent on your vehicle. If the problem is not found, or does not exist, costs have still been incurred.
Warranty Repairs We always strive to complete repairs under warranty, but authority must first be given from the Manufacturer. If authority cannot be obtained out of office hours or Saturdays, or if the Warranty Web-Site cannot be accessed, the repair must be paid for. Where warranty authority is given later a refund will be made. If NO FAULT IS FOUND (ie due to incorrect operation, or a perceived fault that simply does not exist or cannot be proven) then neither MSC nor Manufacturers warranty will apply; and a charge will be made, even for investigative work where no fault can be found.
Any parts fitted by us but not purchased from us are not covered by any form of guarantee.
Prices QUOTED will always be in writing. If it is not in writing then it is only a guide and may change once work commences.
Non Standard Parts or Non Main Dealer work may void any Factory warranty.
Service & Two Stroke Oil: We don't fill your oil tank as we don't know which oil you use. If you want us to top up the oil tank, then ask us; we will charge for a full litre of the correct Putoline 2-stroke oil and leave any remains under the seat.
Costs: If you have a maximum budget, then tell us, we will always comply. This could mean we are unable to complete the repair, however, as soon as we feel this is the case we will stop work and contact you to ask how to proceed.
Storage Charges: Repaired vehicles left over 7 days (except those being repaired) after work is completed will be charged £7.50 per day storage. For vehicles NOT being repaired the charge is £10.00 per day.
We are not responsible for problems arising from parts we supply being fitted by others.
"RACING PARTS" are for RACE USE ONLY. They are supplied for their intended racing use, and have NO WARRANTY!! We do not recommend using race or competition parts on road vehicles. If you ask us to supply and/or fit these parts, then this is at YOUR OWN RISK. It may be necessary to alter, update or improve other components for parts we supply to work effectively. There may be a real risk of serious engine damage, or of accident if parts are not tuned to work together. We are not responsible for this.
Recovery will be charged according to our costs; the minimum charge is £15:00 . We advise you to use specialist roadside recovery, or AA /RAC cover. We cannot repair your scooter at the roadside or at your home. If we find nothing wrong, or that the problem is incorrect operation, or for example a flat battery, or the spark plug cap fallen off, the recovery charge will still be made. Warranty does not cover this situation. If you have “free recovery”… but call us, we charge you for our recovery service.
We do not have an emergency recovery or emergency repair service. Recovery will be within normal business hours and where possible at a time convenient for you.
VAT is added to all quoted labour, recovery and storage charges.
Where there has been no face to face contact with you, it is vital that you read these notes, and your acceptance of this information by means of paying for the goods/services signals your acceptance of this agreement prior to the conclusion of the sale. Midland Scooter Centre LTD Registered office Pasture Road, Stapleford Nottingham, NG9 8GG is a Limited Company (No 2499337) and is a licensed credit broker regulated by the Financial Conduct Authority (No; 677407). We have emailed/posted our invoice that clearly sets out all of the costs and particulars for the sale of the goods/services. if you wish to cancel the purchase you must advise MSC as above in writing and within fourteen days of receipt. There will be charges that MSC will recoup from you which will include but will not be limited to; recovery costs, warranty cancellation, processing charges, documentation costs, road tax and vehicle registration fee. You will still be liable to pay for the goods until they are returned to MSC. You must not use them. You must take good and proper care of them. MSC will bill you for any damage, howsoever caused. Delivery requested by you is not part of the contract to supply the goods/services. The supply is made here at MSC. Your preference is to the the goods/services delivered and you have asked us to arrange this for you on your behalf. You are responsible for the cost of returning the goods. We have taken the laws of the United Kingdom as a basis for the establishment of relations with you prior to the conclusion of this agreement.
Cancel a Vehicle Purchase.
As there has been no face to face contact, you have a 14 day “cooling off” period to cancel the contract from the date you have paid the deposit. As the purchase of your new scooter is both for a service and a product the amount you may be entitled to be refunded depends on when you let us know that you wish to cancel.
The day that you pay us the deposit you authorise us start the paperwork and documentation for your new scooter. If you wish to cancel at this stage and before your new scooter arrives, the cost for the work you have authorised us to undertake is £150
When your bike arrives it will be unboxed and booked in for its PDI (Pre Delivery inspection) at this stage, we work on the bike to perform the checks that are required to make the vehicle fit for the road. As part of your order you authorise us to carry out this work and a basic PDI costs £200. If at this stage we have added accessories to the bike it becomes a bespoke product and the order is non-cancellable so you will be responsible for the full balance of the scooter.
The final stage in the process is registration, if we register a standard bike then it becomes a bespoke product as it has your name permanently applied to its history and the order becomes non-cancellable so you will be responsible for the full balance of the scooter.
Any cancellation but be sent in writing to Midland Scooter Centre, Pasture road, Stapleford, Nottingham, NG98GG or emailed to firstname.lastname@example.org.